Warranty Policy

Chapter One: Warranty Validity

Chapter Two: Customer Responsibilities

• The customer shall bring the product to the branch from which the purchase was made.
• Installation, operation, and periodic maintenance must be carried out in accordance with the recommendations provided in the manufacturer’s approved User Manual.
• In the event of any leakage or malfunction in the product, the customer must immediately discontinue its use and deliver it to the service center or the branch from which it was purchased. The warranty shall not cover any additional damage resulting from delayed reporting or continued use of the product after the malfunction occurs.

Chapter Three: Warranty Scope and Coverage

The warranty applies to products sold by Bin Taleb Swimming Pools Company in accordance with the following warranty periods:

Chapter Four: Product Inspection

Products covered under warranty shall be inspected within a period not exceeding fourteen (14) business days from the date of receipt, unless the technical condition requires otherwise.

Chapter Five: Circumstances in Which the Warranty Does Not Apply

The warranty shall not apply if the malfunction or damage is proven to have resulted, directly or indirectly, from any of the following circumstances, including but not limited to:

• Misuse, improper operation or storage, or failure to comply with the operating and maintenance instructions provided in the product manual.
• Failure to perform periodic maintenance in accordance with the User Manual.
• Installation, removal, maintenance, or repair performed by unauthorized parties.
• Breakage, impact, burning, scratching, tampering, or modification of the product.
• Exposure of the product to water, moisture, liquids, or flooding of the equipment room.
• Use of electrical power sources that do not comply with the approved specifications, or exposure to high or low electrical voltage.
• Tampering with serial numbers or removing or defacing identification labels.
• Using the product under operating conditions for which it was not designed or in a manner inconsistent with its technical specifications.
• Dry operation or operation without adequate water flow.
• Malfunctions resulting from external factors or unsuitable environmental conditions.

The warranty also does not cover:

Chapter Six: Warranty Procedures

• The customer shall allow Bin Taleb Swimming Pools Company to inspect the product in order to determine the cause of the malfunction.
• The appropriate action, whether repair or replacement of damaged parts, shall be determined based on the results of the technical inspection.
• All parts replaced during the warranty period shall become the property of Bin Taleb Swimming Pools Company.
• If the customer fails to collect the product within fourteen (14) days from the date they are notified that it is ready for collection, a storage fee of SAR 50 per day of delay shall apply.

Chapter Seven: Manufacturer’s Warranty

• The product warranty and workmanship warranty are provided by the manufacturer or its authorized agent.
• Warranty and maintenance services are subject to the terms, conditions, and policies of the manufacturer, as specified in its warranty documentation or official channels.
• Bin Taleb Swimming Pools Company shall not be responsible for:
  • Repair duration.
  • Availability of spare parts.
  • Quality of service.
  • Any compensation, claims, or complaints arising from warranty or maintenance procedures provided by the manufacturer.
• Repair and maintenance work shall be carried out in accordance with the procedures adopted by the manufacturer and subject to the availability of materials and spare parts at the relevant time, without commitment to a specific completion period.

Chapter Eight: Out-of-Warranty Repair Policy

• Where a malfunction is not covered by the warranty, or where the warranty period has expired, the provisions of this Chapter shall apply.
• Technical inspection and diagnostic fees must be paid in advance. The applicable fee shall be determined according to the type of product and the rates published by Customer Service. Such fees are non-refundable, regardless of whether the customer accepts or rejects the repair quotation.
• Following inspection, the Company shall provide a detailed quotation specifying:
  • The required repair.
  • Required parts.
  • Expected completion period.
  • Total cost inclusive of tax.
  • Validity period of the quotation.
• Repairs shall only be carried out after the customer provides written or electronic approval of the quotation and pays the full repair cost in advance.
• The out-of-warranty repair period shall not exceed forty-five (45) business days from the date the customer approves and pays the quotation. This period may be extended if parts unavailable locally must be imported, in which case the customer shall be notified in advance.
• The Company warrants completed repairs for thirty (30) calendar days from the date the customer receives the product. This warranty is limited exclusively to the parts actually replaced or repaired and does not extend to any other components or malfunctions.
• If the customer rejects the quotation, the Company shall retain only the inspection fees already paid, and the customer shall collect the product within the prescribed period; otherwise, applicable storage fees and disposal procedures may apply.
• If the repair is technically impossible for any reason, the Company shall retain only the inspection fee, and the product shall be returned to the customer in its existing condition together with a detailed technical report.
• If, after expiration of the warranty, the customer requests replacement of the product with a new product, such replacement shall be at the Company’s discretion and subject to the prices applicable at the time of replacement. The Company may deduct the estimated value of the old product based on its technical assessment.